Refund policy
At Cleo Lash Pro, we are committed to providing high-quality professional lash products.
Due to the hygienic and professional nature of our products, the following policy applies:
🔒 Adhesives & Liquids (FINAL SALE)
All lash adhesives, bonders, serums, and liquid-based products are final sale.
We do not accept returns or exchanges on:
- Lash glues (Flex Bond, Bond Pro)
- Loyal Bond
- Lash serums
- Lash shampoo
- Any opened liquid product
This is for safety and sanitary reasons.
📦 Lash Trays, Tools & Accessories
Unopened and unused products may be returned within 7 days of delivery.
To be eligible:
- Product must be unused
- Product must be in original packaging
- No seals broken
Customers are responsible for return shipping costs.
🚫 We Do Not Accept Returns If:
- Product has been opened
- Product has been used
- Seal has been broken
- Item is damaged due to improper storage
⚠️ Adhesive Disclaimer
Our adhesives are intended for professional use only.
We are not responsible for:
- Improper storage
- Incorrect humidity/temperature conditions
- Incorrect application techniques
- Allergic reactions
It is the technician’s responsibility to test products before client use.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:
- Order number
- Photos of the item
- Photos of packaging
We will review and resolve promptly.
Contact
For any concerns, please email: cleobeautybar@outlook.com